Research Guides: WIND Guide: Help and Training

One-on-One Support via WIND

Do you have detailed questions about WINDs functionality, specific commands, how to accomplish tasks, or insights into the underlying data? Are you trying to confirm if WIND has the data you need? Contact WIND's customer support specialists by live chat, email or phone:

Live Chat: To chat with a WIND customer officer in real time, use the Wind Messenger. You will need to read/write in Chinese.
Phone: To speak with a WIND support specialist in real time, call the 24-hour hotline 400-820-9463.
Email: service@wind.com.cn Be sure to use your NYU email address. Support's response will be sent to your email (not to the terminal) typically within one business day.
Leave a message: Go to My Services by hitting [F1], and click within the Live Chat box.

Where’s Help?

Click on My Services or hit [F1] key.

WIND University 万得大学

必修课

Under 必修课, you should see a long list of videos on nine modules, including basics, essentials, macroeconomic research, industry research, stocks research, bonds research, funds research, derivatives research and other research. Each lesson contains a video that is about seven to twenty minutes long. You can watch the videos through Wind terminal or 网易云课堂.

认证

Under 认证, you should see a long list with recommended learning modules and self tests, under five categories, including basics, funds, stocks, bonds, and macroeconomic and industry research.

Login Credentials

The login credentials are automatically saved; you should not require them.

Unable to login?

Speak to someone at the Library desk to get assistance to login.

Data Download Limits

Each Wind terminal has a weekly download limit that is enforced by Wind Info. When the terminal is at its weekly limit, you will see an error message when loading data in Wind:

"The amount of statistical data extraction has exceeded the limit."

The data limits will automatically reset after 7 days (1 week) or 1 day depending on the module. Please inform the library staff when the terminal has reached its limit.

Module	Limit levels
Excel Add-in/Excel 插件	500 thousand cells per week; 100 thousand cells per day
Historical daily data of stocks, bonds, funds, futures, options/日期序列	500 thousand cells per week; 100 thousand cells per day
Historical cross-sectional data of stocks, bonds, funds, futures, options/多维数据	500 thousand cells per week; 100 thousand cells per day
Stock Thematic Statistics/专题统计报表	500 thousand cells per week; 100 thousand cells per day
Real-time Quote/实时行情	500 cells per day
Quote per Minute/分钟序列	1000 types per day
Intraday High Price Fluctuation/日内跳价	1000 types per day
EDB (Macro Data)/经济数据库	100 indicators per day

Please remember to be considerate to fellow users – only download what you need.