If you encounter an error using the catalog or accessing online resources, complete the following steps:
If you still encounter the errors, report them to the library by email. Includes as many details as possible, such as the name of the resource, the wording of the error message, your machine (Windows or Mac), browser, and IP address, etc. Library staff will investigate and follow up with you once the issue is resolved.
Clear your browser cache and cookies, and repeat the search. If it is still blank try a different browser. If you need further assistance, contact library staff by email or 24/7 chat.
If you've cleared your cache and are still unable to log in, but you get an error message that says...
“The login process has failed," contact lib-nyuad-circ@nyu.edu for assistance with your library account.
"Sorry but the page you've been looking for can't be found / Please Contact your Library Support or Ex Libris HUB for additional information," Report the error with the "Report an error or bug" option. Include your contact details so library staff can follow up with you.
If you are a consortium user (e.g., Cooper Union, The New School, NYSID), please use your own institution’s library website and login. You can still view and request NYU materials from there.
Contact library staff by email or 24/7 chat.