Thank you for reporting known issues. Doing so minimizes terminal downtime.
Logging On:
- Too many login attempts error:
- When logging on to Windows: Occurs due to too many incorrect log in attempts. Contact NYU IT via email to resolve the issue if you have been locked out.
- When logging on to the Bloomberg software: Occurs when you have used incorrect credential to log on to the Bloomberg software. (Most common instances: you've forgotten your Bloomberg password or used your NYU NetID login rather than your personal Bloomberg account.) Follow the prompts to reset your password.
- "GWY Directory" error: Occurs when opening the Bloomberg software. Report as a "Bloomberg terminal GWY Directory error" to Bobst Library IT via email.
- Serial number installation error: Occurs when opening the software or when logging on. Report as a "Bloomberg terminal serial number error" to Bobst Library IT via email.
- Connection Wizard / "Bloomberg Access Key" prompt: Occurs when opening the software. Report as a "Bloomberg terminal access key error" to Bobst Library IT via email.
- Domain error: Occurs when logging on to Windows. Report as a "Bloomberg terminal domain error" to Bobst Library IT via email.
Windows Operating System:
- "Checking Signal...", "No Signal", or Blank Monitor: Check to see if the terminal's tower is present below the desk and/or fully plugged in. If not, it is likely down for repair.
- "Automatic Repair" / "Your PC Did Not Start Correctly" Windows error: Click the "Restart" button. If Windows does not restart normally, report the issue as a "Bloomberg terminal automatic repair error" to Bobst Library IT via email.
Excel:
Bloomberg Software Interface:
- Greyed out content: Some content and functionality in the Bloomberg software are not part of the academic subscription. If you believe this is in error, email us by using the Ask A Librarian Form and selecting "Business" as your subject.
- Blank screen or endless spinner when attempting to watch BMC videos: Occurs when the terminal's flash software is malfunctioning. Report as a "Bloomberg terminal Flash video error" to Bobst Library IT via email.